Services Offered by the Collections Access, Loan and Management
General Reading Rooms
(Main Reading Room and Science & Business Reading Room)
Requests for General Collections Items
Researchers are required to obtain a Reader Identification Card issued by the Library.
The cards are free and can be obtained by completing a simple self-registration
process and presenting a valid driver's license, state-issued identification
card, or passport at the Reader
Registration Station, Room LM140, Madison Building. Reader Identification
cards are valid for two years and must be renewed in-person when
they expire. In addition to allowing entry into the General Reading Rooms, Reader Identification Cards afford holders the ability to request materials directly from the online Catalog, from onsite at the Library or anywhere with a Web connection to the Catalog, through Automated Callslip (ACS.) ACS allows for quicker processing of your request(s) and is available 24 hours a day. In that way, requests are processed as soon as the reading rooms open, on days when the Library is open, and can be waiting for you upon your arrival. You will be notified through ACS when your materials are available for use. With the removal of the pneumatic tube system, all requests for materials available in the online catalog must be requested through ACS.
Additional information on Reader Registration as well as a link to an online pre-registration form is available on the Reader Registration page.
Retrieved items and/or other
responses are delivered to your desk. Generally, retrieval of materials
housed from the same building takes less than an hour, while retrieval
from the remote building takes at least ninety minutes. Please allow up to 48 hours for materials housed offsite. There are twice daily deliveries from offsite so most requests will be available within 24 hours of submission. You will be notified through ACS when your materials are available for use.
Instead of delivery to a desk, items retrieved can be held at the
Center Desk. You should write your last name in the spot on the
call slip designated for a desk number. Books retrieved in this
manner will be held at the desk until the reading room closes for
the day. Books not picked up by the end of the day are returned
to the stacks and may not be re-shelved for several days.
CALM offers the following types of advance
- Overnight Reserve Service
- Saturday Reserve Service
- Advance Reserve Service
- Special Advance Retrieval Service
It normally takes several days for a book to be re-shelved and
be ready for retrieval once it has been used and returned in the
reading room. Researchers, however, may reserve up to five books
for seven (7) working days in designated Seven-Day Reserve areas.
Consult with the Book Service staff in the reading room where you
are working for the location and procedure for reserving materials.
Each item placed on these shelves must contain a completed reserve
of the first
day of reserve. Researchers must place items on the reserve shelves
themselves. Library staff members do not perform this function.
Reference books may not be reserved.
Special Search Service -- "Not on Shelf" Responses
A title from the General Collections that has been reported as "not
on shelf" may
be submitted for a special search. You can submit an online special
on the Special Search Request page. A comprehensive search is conducted
over a 30-day period. The CALM Division provides special search
service for requests for titles in the general collections which
resulted in not-on-shelf reports.
Responses to searches will be returned via e-mail or surface
mail as requested. With the advent of the new online request service,
the CALM Division has discontinued the practice of accepting hard
copy requests. Hard copy requests will only be accepted through
special arrangement with management.
To facilitate serious and extended research, a limited number of
individual study shelves are available where researchers can keep
charged materials for long term use. This program is administered
by the Humanities and Social Sciences Division. http://www.loc.gov/rr/main/inforeas/special.html
Comments, Complaints, Commendations
The users of CALM's services are encouraged to provide feedback,
whether positive or negative, on the service they have received.
Comment forms are available in the Main Reading Room or patrons
can contact us at Ask